Mocavoca · Mocavoca

Data & deletion

Account deletion, local data clearing, and privacy requests

Delete the account and server data

1. Open Settings in the app;
2. Open Account;
3. Choose Delete Account;
4. Read the deletion scope and confirm.

When deletion completes, the account, sign-in sessions, synced learning records, friend requests and friendships, leaderboard profile, coins, furniture data, and associated APNs device tokens are deleted from the server. This does not delete on-device data or automatically cancel an Apple subscription. Subscriptions are managed in Apple Account subscription settings.

Clear on-device data

1. Open Settings in the app;
2. Open About & Legal;
3. Choose Clear Local Data;
4. Confirm deletion in the system dialog.

This operation deletes learning progress, coins, furniture, cat status, and related settings from the device. It is separate from deleting the server account. Uninstalling the app also removes local data in the app container; copies in system backups follow Apple’s or the applicable platform’s backup rules.

Support email data requests

To access, correct, or delete email previously sent to support, send a request from the original sender address to support@mocavoca.com and include the original subject or approximate send date. We will verify the request against the corresponding email before processing it.

Website access logs

Website access logs are retained while needed for security and troubleshooting and removed according to server log-rotation settings.